Introduction

Broadings Farm Caravan Park is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make and enquiry, book a stay or contact us.

Who we are

Broadings Farm Caravan Park
https://www.broadingsfarm.co.uk.
broadings@gmail.com
01947 601542

What Information We Collect

We may collect and process the following information:

• Name
• Email address
• Telephone number
• Postal address
• Booking information
• Vehicle registration details (if required)
• Payment information (processed securely through third-party providers)
• Information submitted through contact forms
• Website usage data collected through cookies and analytics

How We Use Your Information

We use your information to:

• Respond to enquiries
• Process bookings
• Provide customer support
• Send booking confirmations and updates
• Improve our website and services
• Meet legal and regulatory requirements
• Prevent fraud and ensure security

Legal Basis for Processing

We process personal data under the following lawful bases:

• Performance of a contract (for bookings and enquiries)
• Legitimate interests (to improve services and manage our business)
• Legal obligations
• Consent (where required for marketing communications)

Booking and Payment Information

Payments may be processed through secure third-party payment providers. We do not store full payment card details on our website.

Cookies

Our website uses cookies to improve user experience and analyse website traffic.

Cookies may include:

• Essential website functionality cookies
• Analytics cookies (such as Google Analytics)
• Security cookies

You can control cookies through your browser settings.

Google Analytics

We may use Google Analytics to understand how visitors use our website.

Google Analytics collects information such as:

• Pages visited
• Time spent on the website
• Device and browser information
• Approximate location

You can opt out of Google Analytics through Google’s browser add-on.

Contact Forms

When you submit an enquiry through our website, we collect the information you provide to respond to your request.

We retain this information only as long as necessary for customer service and business purposes.

Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Booking system providers
• Payment processors
• Website hosting providers
• Professional advisers
• Legal or regulatory authorities where required by law

All third parties are required to protect your information.

Data Retention

We retain personal information only for as long as necessary to:

• Manage bookings
• Meet legal obligations
• Resolve disputes
• Maintain business records

Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable

To exercise any of these rights, please contact us.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Broadings Farm Caravan Park

Email: broadings@gmail.com

Telephone: 01947 601542

Address: Broadings Farm, Guisborough Road, Whitby, YO21 1TL

Complaints

If you are unhappy with how we process your personal data, you can contact the UK’s Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

Telephone: 0303 123 1113